Response from Ashwood Tree Care:I was taken aback by this feedback I asked the customer if they were happy at the end of the job, there was no mention of the tidying up or the tree being cut back too drastic. We had agreed that due to the fast growing nature of the Eucalyptus tree that we would prune it back to the previous points and thin the canopy to allow more light to penetrate the crown as the foliage was very dense and blocking light from the house and garden. I advised the customer that initially the tree would look bare but would grow back and look better for it. Regarding the tidying up, the garden and roadside were left cleaner than when we arrived although admittedly the beds were difficult to get spotless as they were overgrown. I'm a little disappointed as I feel that more could have been done if something was said and not left until a month after work was completed. I've also tried to contact the customer to discuss what has been done and my call was once rejected when I identified myself and my messages not returned. Nevertheless I appreciate all feedback good or bad as it helps me to understand my customers better.